NCSL Legislative Video Resource Center

State policymakers are increasingly bolstering the role of pharmacists to provide a broad spectrum of health care services, within their scope of practice, beyond assisting patients with their prescription medications. Maximizing the use of pharmacists is among several state strategies to meet the unique health care needs of populations, especially those living in rural and underserved areas. This webinar will examine several scope of practice policy options for state legislators to leverage pharmacists as part of the health care delivery system. Speakers will highlight national trends in pharmacist scope of practice, including prescribing certain medications, such as tobacco cessation and contraception, and administering vaccines, among others, and share specific examples of policy options.

President Biden signed the bipartisan Creating Helpful Incentives to Produce Semiconductors (CHIPS) Act of 2022 to tackle some of the biggest manufacturing and innovation challenges of our time. The act will invest $50 billion through the Department of Commerce’s CHIPS for America Fund to revitalize the domestic semiconductor industry, protect American national and economic security, preserve U.S. leadership in the industries of the future, create good-paying jobs and build strong communities here in the United States.

As an old business adage goes, “A happy customer tells a friend; an unhappy customer tells the world.” Excellent customer service differentiates good organizations from great ones, and poor customer service can have a lasting and negative impact on any organization. This session will uncover the organizational values of businesses that are best known for their culture of customer service and apply them to the legislative environment.