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NCSL Legislative Video Resource Center

The NCSL Video Resource Center is a collection of recorded webinars accessible for on-demand learning.

Professional Skills

Staff Strategies for Strong Data Analytics

Two NLPES officers share their experiences and strategies for staff to ensure high quality data analytics, including the roles and responsibilities of methodologists/data analytics staff and their involvement with project teams.

Speakers: Tyson Cabulagan, Methodologist, Utah, and Anastasia Prokos, Chief of Methodology Unit, Florida

Produced by: NLPES

Young and New Professionals Training | Constituent Service Is Customer Service

As an old business adage goes, “A happy customer tells a friend; an unhappy customer tells the world.” Excellent customer service differentiates good organizations from great ones, and poor customer service can have a lasting and negative impact on any organization. This session will uncover the organizational values of businesses that are best known for their culture of customer service and apply them to the legislative environment. 

Produced by: YNP

You, Me, We: How to Create a Culture of Connection in a World of Disconnection

Leadership development coaches and authors Morag Barrett and Eric Spencer discuss how to be intentional about showing up in ALL your relationships, both personal and professional. You will also learn about the five qualities of an Ally Mindset that result in powerful workplace relationships and the three steps you can take to strengthen your leadership presence and impact. This presentation is based on the new book “You, Me, We: Why We All Need a Friend at Work (and How to Show Up as One!)” by Barrett, Spencer and Ruby Vesely.

Writing for a Legislative Audience

Legislative staff create a wide variety of written products. From newsletters to emails to constituent correspondence—the list goes on and on. But regardless of the purpose, certain tactics are essential to crafting concise, efficient and easy-to-digest content. In this workshop, you will learn how to effectively organize your thoughts and put them across in a form that maximizes the impact of your information.

Produced by: NLPES

NLPES Member Training | Collaborative Problem Solving

Legislative staff can be part of situations where two sides are locked in a conflict, and they need to help resolve it. This hands-on workshop is designed to teach staff to apply the principles of negotiation to help explore creative ways of delivering solutions to conflicts in ways that can help all sides feel satisfied.

Produced by: NLPES
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